Processor Troubleshooting Techniques
Processors are normally very reliable. Most PC problems are with other devices, but if you suspect the processor, there are some steps you can take to troubleshoot it. The easiest thing to do is to replace the microprocessor with a known-good spare. If the problem goes away, the original processor is defective.
If the problem persists, the problem is likely elsewhere. Table below provides a general troubleshooting checklist for processor-related PC problems.
| Problem Identification | Possible Cause | Resolution |
|---|---|---|
| System is dead, no cursor, no beeps, no fan. | Power cord failure. | Plug in or replace power cord. Power cords can fail even though they look fine. |
| Power supply failure. | Replace the power supply. Use a known-good spare for testing. | |
| Motherboard failure. | Replace motherboard. Use a known-good spare for testing. | |
| Memory failure. | Remove all memory except 1 bank and retest. If the system still won't boot replace bank 1. | |
| System is dead, no beeps, or locks up before POST begins. | All components either not installed or incorrectly installed. | Check all peripherals, especially memory and graphics adapter. Reseat all boards and socketed components. |
| System beeps on startup, fan is running, no cursor on screen. | Improperly seated or failing graphics adapter. | Reseat or replace graphics adapter. Use known-good spare for testing. |
| System powers up, fan is running, no beep or cursor. | Processor not properly installed. | Reseat or remove/reinstall processor and heatsink. |
| Locks up during or shortly after POST. | Poor heat dissipation. | Check CPU heatsink/fan; replace if necessary, use one with higher capacity. |
| Improper voltage settings. | Set motherboard for proper core processor voltage. | |
| Wrong motherboard bus speed. | Set motherboard for proper speed. | |
| Wrong CPU clock multiplier. | Jumper motherboard for proper clock multiplier. | |
| Improper CPU identification during POST. | Old BIOS. | Update BIOS from manufacturer. |
| Board not configured properly. | Check manual and jumper board accordingly to proper bus and multiplier settings. | |
| System won't start after new processor is installed. | Processor not properly installed. | Reseat or remove/reinstall processor and heatsink. |
| BIOS doesn't support new processor. | Update BIOS from system or motherboard manufacturer. | |
| Motherboard can't use new processor. | Verify motherboard support. | |
| Operating system will not boot. | Poor heat dissipation. | Check CPU fan; replace if necessary; it might need a higher-capacity heatsink or heatsink/fan on the North Bridge chip. |
| Improper voltage settings. | Jumper motherboard for proper core voltage. | |
| Wrong motherboard bus speed. | Jumper motherboard for proper speed. | |
| Wrong CPU clock multiplier. | Jumper motherboard for proper clock multiplier. | |
| Applications will not install or run. | Improper drivers or incompatible hardware; update drivers and check for compatibility issues. | |
| System appears to work, but no video is displayed. | Monitor turned off or failed. | Check monitor and power to monitor. Replace with known-good spare for testing. |
If during the POST the processor is not identified correctly, your motherboard settings might be incorrect or your BIOS might need to be updated. Check that the motherboard is jumpered or configured correctly for your processor, and make sure you have the latest BIOS for your motherboard.
If the system seems to run erratically after it warms up, try setting the processor to a lower speed setting. If the problem goes away, the processor might be defective or overclocked. Many hardware problems are really software problems in disguise.
Be sure you have the latest BIOS for your motherboard, as well as the latest drivers for all your peripherals. Also, it helps to use the latest version of your given operating system because there usually will be fewer problems.